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1.1. The General Hotel Terms and Conditions (hereinafter referred to as the Terms and Conditions) set out the contractual terms under which Hotel Medos (Medúza Kft) – 1061 Budapest, Jókai tér 9 – (hereinafter referred to as the Service Provider) generally enters into accommodation contracts with its Guests.
1.2. Individual terms do not form part of these Terms and Conditions, but do not exclude the conclusion of separate, special agreements with travel agents and organizers, with different terms appropriate to the specific transaction in each case.
2.1. The services provided by the Service Provider are used by the Guest. If the Guest places an order for services directly with the Service Provider, the Guest will be the Contracting Party. The Service Provider and the Guest together become contracting parties (hereinafter: the Parties) when the conditions are met.
2.2. If an order for services is placed with the Service Provider by a third party (hereinafter referred to as the Intermediary) on behalf of the Guest, the terms of cooperation are governed by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to verify whether the third party lawfully represents the Guest.
3.1. In response to a verbal or written request for quotation from the Guest, the Service Provider will always send a written offer. If no specific order is received within 48 hours of sending the offer, the Service Provider’s obligation to the offer ceases.
3.2. The Contract is concluded exclusively by the Service Provider’s written confirmation of the Guest’s written booking, and is thus deemed to be a Contract concluded in writing.
3.3. A verbal booking, agreement, modification, or verbal confirmation thereof by the Service Provider does not constitute a contract.
3.4. The Contract for the use of accommodation services is for a specified period.
3.5. If the Guest permanently vacates the room before the expiry of the specified period, the Service Provider is entitled to the full consideration for the service stipulated in the Contract. The Service Provider is entitled to resell the room vacated before the expiry date.
3.6. The Service Provider’s prior consent is required for an extension of the use of accommodation services initiated by the Guest. In this case, the Service Provider may require reimbursement of the fee for services already provided.
3.7. A condition for using the accommodation services is that Guests verify their identity in accordance with legal requirements before occupying the room. No one may stay at the hotel without registration.
3.8. A written agreement signed by the Parties is required to amend and/or supplement the Contract.
4.1. The Guest has the right to occupy the rented premises from 2:00 PM on the agreed day.
4.2. If the Guest does not arrive by 6:00 PM on the agreed day, the Service Provider has the right to withdraw from the contract, unless a later arrival time has been stipulated.
4.3. If the Guest has paid a deposit, the room(s) will remain reserved until 12:00 PM the following day at the latest.
4.4. The Guest must vacate the room by 11:00 AM on the day of departure.
4.5. Subject to hotel availability, the hotel offers early arrival and late departure for a fee. If you wish to use this service, please notify our reception the day before your arrival.
5.1. The Service Provider’s prior consent is required for an extension of the stay by the Guest.
5.2. If the Guest does not vacate the room by 11:30 AM on the day indicated as the departure date at check-in and the Service Provider has not previously consented to an extension of the stay, the Service Provider is entitled to charge the room rate for an additional day and the Service Provider’s service obligation ceases simultaneously.
6.1. The hotel’s current list prices are posted on the information board in the hotel lobby. Price lists for other services are located at the relevant hotel department.
6.2. The Service Provider may change its advertised prices without prior notice (for example, due to package prices or other discounts). If the Guest has booked accommodation and the Service Provider has confirmed it in writing, the Service Provider may no longer change this accommodation rate. The Service Provider’s current prices can be found on the hotel website at www.medoshotel.hu.
The Service Provider applies a best price guarantee. A basic condition for claiming the guarantee is that you must have a confirmed room reservation on the Medos Hotel and/or the hotel’s official website. The lower price is valid under the same booking conditions as those confirmed by the hotel. These conditions are as follows:
• Valid for the same hotel
• The arrival and departure dates in the booking match
• The number of guests and the age of guests are identical
• The room type and number of rooms are the same
• There is no difference in the quantity and content of other services ordered
The price guarantee does not apply to the following price types:
• Prices available on non-public platforms (club systems, corporate, etc.)
• Prices available on auction websites
• When using loyalty points provided by any partner
6.3. The Guest can always obtain information about the prices of services at the hotel reception before the provision of services begins.
6.4. When communicating prices, the Service Provider indicates the tax content of the prices (VAT, local tax) at the rate regulated by law at the time of the offer. The published prices include VAT as specified by law, but do not include the tourist tax, which must be paid on site. The Service Provider passes on additional charges due to amendments to the applicable tax law (VAT, local tax) to the Contracting Party with prior notice.
7.1. Current offers and discounts are advertised on the hotel website. Advertised discounts always apply to individual room bookings.
7.2. Advertised discounts cannot be combined with any other discount.
7.3. The Service Provider establishes conditions recorded in individual contracts for bookings of products subject to special conditions, group bookings, or events.
8.1. For children – when accommodated in the same room as their parents – we offer the following accommodation and meal discounts:
– 0–6 years: 100% discount on the extra bed price
8.2. Extra beds can only be placed in certain room types.
8.3. Extra bed requests must be coordinated with the service provider in advance, at the time of booking.
9.1. Unless the hotel’s offer specifies different terms, the cancellation and modification terms are as follows:
– In case of cancellation within 48 hours before the confirmed arrival date, the cancellation fee is 50% of one night’s accommodation,
– In case of cancellation within 24 hours before the confirmed arrival date, the cancellation fee is 100% of one night’s accommodation.
If the Contracting Party is a business entity (including companies, social organizations, churches, municipalities, municipal institutions, state organizations and their institutions, etc.), the cancellation fee due in case of cancellation must be paid by the Contracting Party/Client to the Service Provider even if the accommodation fee is otherwise borne directly by the Guest acting on behalf of the client.
9.2. If the Contracting Party secured the use of accommodation services with advance payment and does not arrive on the arrival date (no written cancellation is received), the Service Provider applies the full amount of the advance payment specified in the Contract as a cancellation fee. In this case, the accommodation is maintained for the Contracting Party until 10:00 AM the day following the arrival date, after which the Service Provider’s service obligation ceases.
9.3. If the Contracting Party has not secured the use of accommodation services with advance payment, credit card guarantee, or other means specified in the Contract, the Service Provider’s service obligation ceases after 6:00 PM local time on the arrival date.
10.1. The Client may cancel the service free of charge up to 31 days before arrival.
10.2. Cancellation fee for cancellations within 30 days:
– Cancellation within 30–21 days: 10% of the ordered services,
– Cancellation within 20–14 days: 25% of the ordered services,
– Cancellation within 13–7 days: 50% of the ordered services,
– Cancellation within 6–3 days: 75% of the ordered services,
– Cancellation within 48 hours or no-show: 100% of the ordered services is payable as a cancellation fee.
10.2. Written cancellation must reach the hotel by the specified time.
10.3. If the guest does not arrive on the indicated date and no cancellation has been made, the Hotel must notify the Client the following day and may release the room – unless the Client instructs otherwise – for the remaining duration of the booking.
11.1. For meals, we cannot accept changes in the number of participants within 48 hours before the service.
11.2. In case of cancellation after the deadline or failure to cancel, 100% of the price of the ordered service excluding beverages is payable as a cancellation fee. The meal times to be taken into account for determining this are 8:00 AM for coffee breaks, 10:00 AM for lunch, and 4:00 PM for dinner, regardless of the scheduled time of the ordered service.
12.1. The Service Provider is entitled to terminate the accommodation contract with immediate effect and thus refuse to provide services if:
– the Guest uses the room or facility provided in a manner inconsistent with its intended purpose;
– the Guest does not vacate the room by 11:30 AM on the day indicated as the departure date at check-in and the Service Provider has not previously consented to an extension of the stay;
– the Guest behaves objectionably or rudely toward the accommodation’s security, order, or its employees, is under the influence of alcohol or drugs, or exhibits threatening, offensive, or other unacceptable behavior;
– the Guest suffers from an infectious disease;
– the Contracting Party fails to fulfill the advance payment obligation specified in the Contract by the specified deadline;
12.2. If the Contract between the parties is not fulfilled due to force majeure, the contract is terminated.
13.1. The consideration for the ordered services can be paid on site in cash (in Forints or Euros), by bank card designated as accepted by the Service Provider, by bank transfer, or by online payment.
13.2. In case of bank transfer – unless otherwise provided by the agreement with the Service Provider – the Guest is obliged to transfer the consideration for the ordered services to the hotel’s bank account before the indicated arrival date in such a way that the amount is credited to the hotel’s bank account by the arrival date, or the Guest proves the transfer with an irrevocable statement issued by the account-holding financial institution certifying that the transfer has been made.
13.3. Individual room bookings can be guaranteed by providing credit card details or by advance payment.
13.4. Other payment methods on site: OTP, MKB, K&H Széchenyi Recreation Card, vouchers issued by the hotel and/or its contracted partner.
13.5. Advance Provision of Credit Card Payment Details, Detailed Description of Payment Process and Conditions
By paying with a credit card, you can conveniently and securely purchase services offered by our hotel. After ordering the selected service, you will be redirected to the K&H Bank website, where you can pay with your credit card through an encrypted transaction currently considered the most secure by the Bank. All our customers need to do is click on “pay by credit card” when selecting the payment method, then enter the card number and expiration date on the K&H Bank payment server. K&H Bank accepts VISA, VISA Electron, V-Pay, MasterCard, Maestro, and JCB cards.
We can only accept credit cards issued exclusively for electronic use if the card-issuing bank authorizes their use. Please inquire with your bank whether your card can be used for purchases made over the internet.
Following a successful purchase, K&H Bank issues an authorization number for the transaction, which is worth noting or printing the entire page. In case of an unsuccessful transaction, K&H Bank communicates the reason for the error in an error message.
Method and Conditions for Submitting Complaints by Cardholders, Grounds and Possibilities for Product Returns, Method and Conditions for Product Exchange, Method and Conditions for Cardholder Compensation
13.6. By accepting the General Terms and Conditions, the Guest acknowledges and accepts that the Service Provider issues electronic invoices for fees payable and amounts paid by guests to the Service Provider under any title and sends them by email.
When issuing invoices for amounts paid/payable, the Service Provider uses the data provided during online booking, or in the case of bookings made by email, fax, or telephone, the data provided by the person making the booking.
The data provided here (name, address, and tax number if necessary) will appear in the “Buyer” section of the invoice. Within 1 day of the booking being made, the Guest may request modification of the data provided; however, modification is not possible thereafter.
The Service Provider issues the final invoice based on the data provided at the time of booking.
Although the Guest has the option to pay in a currency different from the booking currency, we issue the invoice in the currency of payment.
Only one invoice can be issued per booking; bookings cannot be split into multiple parts for billing purposes. If you would like separate invoices issued in the name of two or more guests (or companies), a separate booking must be recorded/made for each. However, subsequent modifications to bookings (e.g., purchase of additional services) are invoiced separately.
If you notice any error in the invoice, the Guest or the person/company listed as the buyer on the invoice should send an email to the following address to resolve the issue:
Hotel Medos, Medúza Kft. 1061 Budapest, Jókai tér 9.
Our goal is to handle the reported issue and respond to you within 15 days of notification.
The original electronic invoice issued by the Service Provider is a PDF file attached to the email sent to the person/company indicated in the booking. In accordance with the relevant Hungarian legislation (currently Act XXXV of 2001 on Electronic Signatures, Act C of 2000 on Accounting, and PM Decree 46/2007), companies are entitled to issue their invoices in electronic form.
An electronic invoice is a specially formatted file that contains the image of the traditional invoice issued by the Service Provider in the form of a PDF document (which meets the requirements of the Hungarian invoice format prescribed by Act CXXVII of 2007 on VAT), as well as (within the PDF file) its electronic signature and timestamp in accordance with the provisions of the Hungarian legislation referenced above.
The signature is made on behalf of the Service Provider and is accompanied by a “qualified certificate” issued by a qualified certification authority contracted for this purpose. The electronic invoice contains all necessary information to verify the validity of the certificate attached to the invoice signature and timestamp.
If the invoice is used as accounting evidence, the recipient of the invoice is obliged to store the electronic invoice in electronic form (similar to printed invoices).
To view and verify the origin and authenticity of the electronic invoice, Adobe Reader version 8 or later must be installed on the computer.
14.1. If the Service Provider’s hotel is unable to provide the services specified in the Contract due to its own fault (e.g., overbooking, temporary operational problems, etc.), the Service Provider is obliged to arrange accommodation for the Guest without delay.
14.2. The Service Provider is obliged to provide/offer the services specified in the contract at the price confirmed therein, for the period stipulated therein – or until the impediment ceases – at another accommodation of the same or higher category. All additional costs of providing substitute accommodation are borne by the Service Provider.
14.3. If the Service Provider fully fulfills these obligations, or if the Guest has accepted the substitute accommodation offered, the Contracting Party may not make a subsequent claim for damages.
15.1. By concluding the accommodation service contract, the Guest acquires the right to the customary use of the rented premises, as well as the customary use of the facilities of the accommodation establishment customarily made available to Guests without special conditions, and to customary service during the posted opening hours.
15.2. The Guest may lodge a complaint regarding the performance of services provided by the Service Provider during the period of stay at the accommodation. The Service Provider undertakes to handle complaints delivered to it in writing with proof (or recorded in a protocol) during this period. The Service Provider handles any complaints individually. The Guest may submit a complaint in writing at the following address and contact details:
Hotel Medos, Medúza Kft. 1061 Budapest, Jókai tér 9.
Tel: 06 1 374 3001
Email: info@medoshotel.hu
16.1. Payment of the agreed fee is due by the deadline specified in the confirmation or upon completion of the accommodation service contract.
16.2. If Guests bring food or beverages into the hotel and consume them in public areas, the Service Provider is entitled to charge a reasonable fee for these (the so-called “corkage fee” for beverages). It is prohibited for hotel guests to remove food/beverages from the hotel’s catering units.
16.3. Before operating electrical appliances brought to the accommodation by Guests that are not among the usual travel necessities, the Service Provider’s consent must be obtained.
16.4. Hotel guests may park their vehicles in the public area in front of the hotel for a fee.
Payment of parking fees is possible by cash payment and ticket purchase at the parking ticket vending machine located in the parking area, or by mobile payment.
The Service Provider excludes its liability for any damage to vehicles parked in the parking area and to items placed in them (including, but not limited to: vehicle break-ins and theft of any items in the vehicle; vehicle theft; damage caused by natural phenomena).
16.5. Hotel guests are entitled to use the hotel’s underground garage for a fee. Upon arrival, when preparing the hotel key card, please kindly inform us of your intention so that our colleague can set the authorization on the room card. In this case, our colleagues will charge the service fee to their bill for the entire duration of their stay, unless guests indicate otherwise regarding the duration of use.
Traffic regulations must be observed in the underground garage.
The Service Provider is liable in accordance with the provisions of the Civil Code for any damage to vehicles parked in the underground garage and to items placed in them (including, but not limited to: vehicle break-ins and theft of any items in the vehicle; vehicle theft; damage caused by natural phenomena).
16.6. Please dispose of garbage in the waste bins located on the complex grounds and in the rooms. Furniture may not be removed or relocated from the room or building.
16.7. Hotel guests may use the equipment and facilities on the complex grounds solely at their own risk, with mandatory compliance with the usage/operating instructions posted.
16.8. In accordance with the implementation of Act XLII of 1999 on the protection of non-smokers, smoking is prohibited in the hotel’s enclosed spaces (including guest rooms) and common areas. The hotel has placed signs calling attention to the obligation to comply with the referenced legislation in the areas prescribed by law. Hotel employees are authorized to warn guests and any other persons on the hotel premises to comply with the law and to cease unlawful conduct. Guests and any persons on the hotel premises are obliged to comply with the law and to comply with any requests.
If the hotel operator is fined by the competent authority under the referenced legislation due to the unlawful conduct of any guest or other person on the hotel premises, the operator reserves the right to pass on the amount of the fine to the person exhibiting the unlawful conduct and to demand payment from them.
If the guest demonstrably violates the obligations set out in the above legislation, they are obliged to pay a fee of HUF 30,000 to the hotel operator, which the hotel operator is entitled to charge to the guest’s room bill and which the guest is obliged to pay upon departure.
16.9. In case of fire, please notify reception immediately.
16.10. Guests who jointly use the rooms and the hotel’s common-use equipment and furnishings are jointly and severally liable for damage caused during improper use.
16.11. The hotel’s written consent and the hotel guests’ obtaining of official permits are required for fireworks brought by hotel guests and other activities requiring permits.
16.12. The guest ensures that children under 14 years of age under their responsibility stay at the Service Provider’s hotel only under adult supervision; the parent bears full responsibility for damage caused by the child. The guest is responsible for all damage suffered by the Service Provider due to the fault of the Guest, the Guest’s companion, or other persons under the Guest’s responsibility.
16.13. The Guest must immediately report any damage suffered to the hotel and provide all necessary information to the hotel that is necessary to clarify the circumstances of the incident and possibly to prepare a police report/police proceedings.
The Guest expressly acknowledges that the hotel operates a closed-circuit camera system in the hotel’s common-use areas (excluding changing rooms and restrooms, but including the car park and outdoor areas directly belonging to the hotel) for security reasons, the recordings of which are deleted in accordance with the relevant legal provisions.
17.1. Animals (small dogs, cats) may be brought into the hotel for the fee specified in the price list. Our guests may bring guide dogs into the hotel free of charge.
18.1. If the Guest fails to fulfill their obligation to pay for services used or ordered in the Contract but not used that are subject to cancellation fees, the Service Provider has a lien on the Guest’s personal property brought into the hotel to secure its claims.
18.2. The porter service providing constant supervision on the complex grounds is authorized to check Guests entering and leaving, establish their identity, and in justified cases inspect vehicles upon exit.
18.3. If necessary, the porter service is authorized to direct traffic on the complex grounds.
19.1. Performance of accommodation and other services ordered under the contract in accordance with valid regulations and service standards.
19.2. Investigation of the Guest’s written complaint and taking the necessary steps to handle the problem, recording them in writing.
19.3. In the interest of our Guests’ peace, making noise is prohibited in the hotel’s indoor areas and on the terraces after 10:00 PM, including disturbing levels of television viewing and music listening in the interior spaces of rooms, as well as loud music in the lobby, for which the hotel staff is responsible.
20.1. If the Guest becomes ill during the period of using the accommodation service and is unable to act in their own interest, the Service Provider offers medical assistance.
20.2. In case of the Guest’s illness/death, the Service Provider claims cost compensation from the ill/deceased person’s relative, heir, or invoice payer; regarding any medical and procedural costs, the consideration for services used before death, and any damage to equipment and furnishings in connection with the illness/death.
21.1. To subscribe to the newsletter on our website, providing your name and email address is mandatory. By subscribing to the Newsletter, the User consents to the processing of the data provided. The Service Provider processes the data until the data subject requests their deletion.
21.2. The option to unsubscribe is provided by a direct link in every newsletter, and it is also possible on the website.
21.3. The User is responsible for the authenticity of the personal data provided.
21.4. The Service Provider protects the data especially against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as accidental destruction and damage.
21.5. The Service Provider, together with the server operators, ensures the security of the data.
21.6. Only the data controller’s employees have access to the personal data provided by the User. The data controller does not disclose personal data to third parties other than those specified.
21.7. The Service Provider does not disclose personal data to third parties except with the prior and express consent of the data subject.
21.8. The User acknowledges that the Service Provider is obliged by law to disclose personal data to the requesting authority if the legal conditions exist. The User may not object to data provision based on law, official, or court decisions.
22.1. The Service Provider accepts liability for damage suffered by the Guest due to the loss, damage, or destruction of the Guest’s belongings if the Guest placed them in a location designated by the Service Provider or generally intended for this purpose, or in their room, or handed them over to an employee of the Service Provider whom they could reasonably consider authorized to receive their belongings.
22.2. The Service Provider’s liability does not extend to damage events that occurred due to unavoidable causes outside the circle of the Service Provider’s employees and Guests, or were caused by the Guest themselves.
22.3. The Service Provider may designate areas on the complex grounds where Guests may not enter. The Service Provider accepts no liability for any damage or injury to Guests occurring in such areas.
22.4. The Service Provider is only liable for valuables, securities, and cash if the item was expressly accepted for safekeeping, or the acceptance for safekeeping was expressly refused, or the damage occurred for a reason for which it is liable under general rules. In this case, the burden of proof lies with the Guest.
22.5. The Service Provider is also not liable for damage resulting from improper use.
22.6. The Service Provider is also not liable for damages if the use of the hotel wellness section or sports facilities is restricted or not permitted during extraordinary or health regulation-mandated maintenance.
23.1. The Service Provider is obliged to act in accordance with the provisions of the law on the protection of personal data and the publicity of data of public interest when fulfilling its obligations under the Contract.
24.1. Any cause or circumstance (for example: war, fire, flood, adverse weather conditions, power shortage, occurrence of a strike) over which a party has no control (force majeure) releases any party from fulfilling their obligations arising from the Contract while such cause or circumstance persists.
25.1. The place of performance is the location where the accommodating hotel is situated.
25.2. For all disputes arising from the accommodation contract, the court with substantive and local jurisdiction over the Service Provider will be designated.
25.3. The legal relationship between the Service Provider and the Guest is governed by the provisions of Hungarian law.
26.1. The Service Provider does not record either the user’s IP address or any other personal data when visiting the website it operates. Browsing is freely and anonymously provided during the website visit. The Service Provider uses anonymous internet visits exclusively for statistical purposes, to optimize its internet presence, and to increase system security; the recorded data does not contain any personal data.
26.2. The Service Provider treats all data and facts relating to Users confidentially and uses them exclusively for its own research and statistics preparation.
26.3. The Service Provider accepts no responsibility for its previous pages that have already been deleted but are still archived through the cooperation of internet search programs. The search page operator must arrange for their removal.
27.1. The Service Provider delivers online Newsletters and electronic direct marketing messages (hereinafter: Newsletter) containing news, information, and offers to persons subscribing to the newsletters on the website it operates, potentially several times per month.
28.1. The Service Provider considers the protection of personal data to be of paramount importance in its activities. It always processes personal data made available to it in compliance with applicable legislation, ensures their security, and takes the technical and organizational measures and establishes the procedural rules necessary to comply with the relevant legislation.
During its activities, the Service Provider uses users’ data exclusively for contracting, invoicing, and its own advertising purposes within the meaning of the Data Protection Act.
By entering into the accommodation service agreement, you acknowledge that you have read and understood the above terms and conditions and agree to them. The Terms and Conditions may be modified in the future.
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